Shipping & Fulfillment Policy
*We are currently only accepting orders within the USA. All currency in USD.*
Please note: All sales are final.
Due to the nature of our individually hand crafted products, we do not offer exchanges, returns, or refunds. Our manufacturing process is a true labor of love, making our functional art exciting and special. Each piece has unique characteristics and a personality of its own! Subtle variations are to be expected and no two are ever exactly the same.
We believe in wabi-sabi; Finding acceptance and beauty in imperfection. *usually very minor, if any*
We ask that you take this into serious consideration before placing your order.
Shipping is usually 1-2 times per week, depending on the volume of packages. Every order is packed in house, transported to the post office and shipped one by one. Fulfilling orders is a considerably time consuming process. We ask that you are patient while we prepare your order and we appreciate your understanding.
Tracking numbers are usually sent within 24 hours of shipment to the email provided on the order.
IMPORTANT: Please be sure to provide the correct shipping information with your order.
Example:
Name
Street address
(Apartment or unit number)
Town/City, State
Zip code
We ask that you double check your information and make sure everything looks correct before placing your order. We want your package to make it to you with no issues!
We take great care in packaging and shipping your items securely. In the very rare and unlikely occurrence that your order arrives damaged due to a shipping issue, feel free to contact us here within 48 hours of delivery with clear photos of the packaging and item, and we'll do what we can to make it right.
Order Cancellation: Once placed, orders are processed and prepared for shipment. We encourage a smooth transaction, but we know things happen! If for any reason you need to cancel your order, please reach out within 24 hours of placing the order. Once the items are shipped, the orders cannot be canceled.
Once again, we thank you for your understanding and we appreciate your support!
By placing your order, you agree to these terms and conditions.
